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Career Opportunities – Careers | Leon’s Canada

  • Job Type : Full-time Permanent
  • Category : Information Technology

IT HELPDESK

45 Gordon Mackay Road, Toronto, ON, Canada, M9N 3X3

Do you enjoy solving technical problems and enjoy helping others to succeed? Do you like to keep current with technological/production trends and hardware? Then this opportunity is for you... 

Leon's is looking for highly organized, results-driven individuals to join our dynamic IT Support Desk team. 

Location: Leon’s Home Office 

Responsibilities: 

·         Provide IT support to end user on a variety of issues 

·         Respond to telephone calls, email and personnel requests for technical support 

·         Create and assign tickets 

·         Provide Tier 1 IT Helpdesk support  

·         Rely on instructions and pre-established guidelines to perform the functions of the job 

·         Other duties as assigned 

 

Requirements: 

·         A positive attitude and sense of teamwork is a must! 

·         Excellent customer service skills 

·         Exceptional Communication skills  

·         Knowledge of commonly-used IT concepts, practices, and procedures  

·         Ability to accurately and consistently understand and execute company procedures and policies 

·         Ability to work all shifts, including evenings, weekends, holidays 

·         Additional IT knowledge and experience beneficial 

·         Ability to prioritize and multitask 

 

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